it support

small or medium sized companies

We have an enviable reputation for taking small businesses with a few PC's to the next stage. Our expertise on server specifying, network building and the provision of a full company infrastructure for IT is something we're very proud of.

We monitor systems remotely, fine tuning, optimising and ensuring your business runs as smoothly as possible. We'll happily let you ask our existing clients how much their IT experiences have changed since they met Clarity.

ad-hoc or contracted support

Clarity offer both ad-hoc IT support as well as annual contracts with renewal price freezing assurances. If you sign up to one of our ClarityGUARDIAN packages you're assured of our attention whenever it is needed without fear of unexpected bills.

Alternatively, we'll respond to ad-hoc support requests with a price quoted for on-site attendance before we visit - so you know exactly what you'll be charged.

troubleshooting, problem solving and making life easier

Troubleshooting is a speciality that we excel in. You might not have to invest in new systems and Clarity can often transform speeds of response with our IT tuning service. It isn't uncommon for us to visit companies who think they need completely new systems and discover that just a day or two of our time on-site, tuning their IT to do what they really want it to, will save them a lot of unnecessary expense.

it design

cheaper overall costs, better systems performance

This is one of our most popular and proven services. You know you need to replace your systems, buy new equipment for a new company, or upgrade. So you go to an IT company who give you a price for the hardware that they sell. They're resellers for certain manufacturers so all they can give you is those brands. They then add their installation costs onto the quote.

Why does it have to be that way? Clarity IT broke this mould years ago and brought a new solution to the market. It has seen our clients save up to 40% on hardware and, perhaps just as importantly, avoid buying systems that were completely unfit for purpose.

We often deal directly with manufacturers. In fact, in one case we have delivered hardware to a client that was 37% cheaper than they'd already been quoted - for the exact same equipment.

so how do we make our money?

Again, it's very simple. Clients are normally so delighted with our services that they ask us to quote for installation too. We charge for the installation only. The sourcing of the equipment is free.

We consider it part of the client relationship we want to build that you shouldn't pay a margin on hardware we're going to be installing.

If you don't want us to install the hardware then we'll charge a fee for our services (this is always given to you with the quotation). You'll still see a lower overall cost.

We have yet to find ourselves in a situation where we can't save a client money over quotes from other vendors. Our extensive contacts throughout industry mean we can compete, and beat, almost any complete solution price.

bespoke software

stock control, CRM, sales systems and more

From stock control software to customer relationship management we are able to give you a system that does exactly what you want; with no compromises. We provide ongoing support and can further develop your system as and when your business needs it. Software that grows as you do, in the direction you want it to.

small projects to corporate scaled software

It's often the case that clients want a small and simple application for specific workflow reasons in their company. We can deliver applications within weeks that have a significant impact on an organisation for a cost effective price - and you won't pay normal licensing charges. We charge for support, not licensing per user.

We can scale our bespoke software writing services to cover major projects. Some of them may last 12 months or more. From complete production management systems that span an organisation, we are trusted to develop complex systems as well as simple applications for niche purposes.

no obligation quotations

If you know what you need, or even if you're not sure, speak to us and we'll come and assess your requirements. We'll then agree a specification and give you a no obligation quotation. Having systems custom written for you can be a lot more cost effective than you might think.

As with everything when dealing with Clarity, you'll wonder why you didn't speak to us sooner.

policies

employee internet use (AUP's) control policies

Our AUP's are legally proven and have been deployed successfully in many companies without any of the problems normally associated with employee policies.

We are experts in this field and also offer an employee briefing service where we introduce the policy to your staff. We're perfectly placed to answer their questions on legal rights and information - so we remove the burden from employers without risk.

One of our clients was kind enough to give us their view on our AUP service:

"Since the AUP was introduced productivity has increased. We could not have drafted or implemented the AUP in a way that was legally safe without Clarity. In this respect we feel they have saved us time and money but also allowed us to fulfil our duty of care as employers in a way that was straight forward and trouble free".

How much does this peace of mind cost? We can implement a fully proven AUP in your organisation from as little as £500.

does my company need an AUP?

If you employ staff who access the internet and e-mail, without a written AUP, then yes. They protect you, the employer, and your employees.

You have a duty of care to your staff that an AUP can help address. AUP's also assist management in addressing the issues caused by problematic staff. Signed proven policies are very difficult for employees to disregard.

more

disaster recovery prevention and action

We assess the ability of an organisation to recover from a disaster, how secure IT Systems are and how quickly you'd be back up on your feet. The answer is invariably somewhat worrying to company directors.

Clarity give peace of mind with detailed disaster recovery analysis, the implementation of DR policies and controls, the design of systems capable of making sure you stay in business and we'll even come out and help you if you realised all of this a day too late - the day after the disaster happened.

If you've found yourselves in serious trouble due to a disaster, call us and you'll be surprised how quickly we can help you recover.

training

Productive staff make productive companies. We're often asked to train a particular member of staff to administer the essentials of IT systems so you have an in-house resource you can rely upon. Our daily training rates are very competitive and cater for all levels of ability.

computer misuse investigations

You'd be astonished by how many companies struggle with computer misuse. You suspect an employee of low productivity (Facebook, ring a bell?), taking company information off your systems or any other variety of breaking the trust between and employee and an employer. Clarity provide a very thorough investigative service that can let you know exactly what an employee has been doing.